3.1 Each time you use Tesco International Calling Services, the Credit on your Tesco International Calling Card or App will be reduced by the charges incurred, calculated by Tesco applying and deducting the total of the Destination Rates and any Connection Charge that may apply, plus any Surcharge (as defined at paragraph 3.2 below). All calls using the Tesco International Calling Services are charged in one minute increments, rounded up to the nearest minute.
3.2 Some calls have an additional charge referred to as a “Surcharge” which is incurred for specific services (e.g. 0800 access numbers, collect calls, or use of a BT payphone). For further details of when Surcharges apply, please see our FAQs on our website.
3.3 We do not charge you for calling our Access Numbers which start 01, 02, or 03. However, while these types of numbers are usually included in bundles allowances, you may incur charges from your phone service provider so please contact them to check whether this is the case and, if so, familiarise yourself with the charges which apply. By using the ‘prefer Wi-Fi’ feature within the App you can avoid Access Number charges or usage of your allowances that you could otherwise incur from your phone service provider. Wi-Fi data charges may apply. The Access Numbers are free to call for Tesco Mobile customers.
3.4 Connection Charges, Destination Rates and Surcharges are subject to change at any time and updated on our website tescointernationalcalling.com and on the App. Please click here for the most up to date Destination Rates, Connection Charge and Surcharges before you make a call as you will be charged at the then current rates listed at the time you make your call.
3.6 All Connection Charges, Destination Rates and Surcharges published on our website and App include VAT.
3.7 *Please note that as of the 10th September 2014, there is a 90p PER MINUTE surcharge to call the 0800 097 2468 Access number from a payphone. This is a charge that has been imposed by the payphone operators and, unfortunately, something that is beyond our control. We recommend that you use the Local Access Number where possible, or seek and alternative way of accessing our service, either by mobile or landline, via the 0330 0010 252 number. Click here for more information.